Answers to some of the most frequently asked questions...

I have allergies and am worried if the chemicals that you use will bother them?
The solutions that we use are environmentally safe and completely nontoxic and are safe for people with allergies, children and pets. Rugs and furniture can harbor soil and other contaminates. Properly cleaning your carpet and furniture will remove the built up soil and contaminates to improve indoor air quality and reduce allergens.

I have Persian rugs but am not sure if they can be cleaned safely?
We use gentle, yet effective, solutions and techniques that are proven safe to clean your valuable rugs. We use a low moisture system which effectively removes 90% of all residue and dries in 1-5 hours, making sure of the safe cleaning of your rug.

Other carpet cleaning firms are cheaper why is that?
We have built our business on our quality work. We do not use "bait and switch" as part of our sales strategy, unfortunately in the industry some operators do. Our carpet cleaning professionals are salaried and have been working with us from between 15-30 years. Our price is reflective of the top quality work, equipment, and materials used when we clean. Quality cleaning and care extends the life of your rug and furniture, while poor quality cleaning can leave behind residues and actually harm your investment!

How often should I have my carpet or furniture cleaned?

The first step to keeping your investment of furniture and rug optimally clean is to routinely vacuum your carpet and furniture (we recommend using a vacuum with a HEPA air filtering system so as to better control air pollution). We recommend cleaning residential carpet with medium traffic area at least once a year.

If there is higher traffic in some areas or if you have extra sensitivity towards air borne allergens, then carpet should be cleaned with higher frequency. Experts agree that cleaning a carpet before it "looks dirty" greatly extends the life of your carpet and makes for a healthier indoor environment. Doctors recommend that people with allergies and Asthma wash their carpeting, drapes and upholstered furniture every 3 to 6 months. Vacuuming alone will not do the trick. Professional cleaning is the key to killing dustmites which is the number one cause of allergens in the indoor environment.

What methods will you use to clean my carpet?
We have many different methods for cleaning. Use, condition and type of rug and furniture are all things that our experts consider when they determine the best process used for cleaning. Our experienced professionals will be able to custom fit the most effective process to clean your rug and furniture depending upon your situation.

  • Turbo 400 Deep Cleaning System (carpet, drapes & furniture)
    This powerful extraction system uses minimal amount of moisture to activate cleaner and removes 90% of all residues in carpet or furniture. Carpets dry completely from 1-5 hours, making it great for sensitive households with small children and pets. Safe for use on wool carpets, fine Persian rugs, or area rugs on hardwood floors.
  • Rotary Brush Cleaning System (carpet)
    We use one of two cleaning agents; Crystal Dry Cleaner and Chem Foam Shampoo with our powerful rotary brush cleaning system to get down to the base of the carpet and to deep clean without over-wetting.
  • Crystal Dry Cleaner
    This premium cleaning agent allows for fastest drying time with rotary brush cleaning, Carpets dry completely in 6-7 hours.
  • Chem-Foam Shampoo
    Don't confuse with Chem dry process, which leaves residue and carbonated water in carpet. Carpets dry completely in 8-12 hours.

What happens when you arrive to clean my carpet?
Our fleet of Cleaning Vans are each equipped with state of the art cleaning equipment and a complete range of premium, environmentally friendly and nontoxic cleaning products to handle all of your cleaning needs.

  1. Our crew of two will move furniture for complete cleaning.
  2. All carpet and furniture is power dry vacuumed before cleaning.
  3. Once soil is removed by our power vac our technicians will precondition the rug or furniture with mild detergent where needed.
  4. Our crew will hand clean carpet along baseboards for complete cleaning of wall to wall carpet.
  5. Once your rug and furniture is cleaned, our men make sure to put back the furniture in its original place, making sure to first protect the legs of the furniture from any dampness.
  6. Your satisfaction is very important to us! Each of our clients receives a follow up satisfaction call. No job is complete until you, the client, are satisfied.
 
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